Terms & Conditions

Thank you for choosing Salt House Morocco SARL! We want your stay to be as enjoyable as possible, so please take a moment to read through our terms and conditions. By booking with us, you agree to these terms.

1. Booking Policy

Your booking is with Salt House Morocco SARL. When making a reservation, you agree to accept these terms and conditions. If you are booking for a group, the person completing the booking must have permission from all members of the group. A reservation is confirmed only once we receive the deposit within 48 hours of the invoice being sent. If we don’t receive a response, we may need to cancel the invoice to make room for other bookings.

The group leader will handle the full payment for the trip, including any cancellations or extra charges. Your booking will be officially confirmed once we receive proof of payment. We reserve the right to refuse bookings at our discretion, though we will always try to accommodate everyone.

2. Package Duration

Our standard surf package is designed for a minimum stay of 7 nights (one week). Shorter Stays: If you book for less than a week, please note that some package inclusions will be adjusted. For example:

• Transfers: Airport pick-up and drop-off are included only for stays of 7 nights or more.
• Yoga Sessions: Yoga sessions are not available on Wednesdays & Thursdays.

3. Prices & Payment

We promise that all prices are accurate, listed in Euros, and per person per week. Once you’ve made your booking, the price of your holiday is generally fixed, but we may adjust the price due to changes in inflation, service charges, special offers, or exchange rates.

To confirm your booking, we require a 30% deposit of the total amount shown in the invoice. Please note, transfer fees are to be paid by the guest.

4. Check-In & Check-Out

• Check-in time: 13:00. You may check in earlier if your room is ready.
• Check-out time: 12:00. If you need a later check-out, please let us know, and we’ll try to accommodate you.

Our reception hours are from 10:00 to 14:00 and 19:00 to 21:00. Room allocation is based on availability and your preferences as per the booking.

5. Cancellation Policy

We understand that plans can change, so here’s our cancellation policy:

• 12 weeks or more before your stay: 70% refund or you can reschedule.
• 2 months before your stay: 50% refund or reschedule.
• Less than 1 month before your stay: No refund.

6. Force Majeure

Sometimes things happen beyond anyone’s control—like natural disasters or political unrest. If a force majeure event prevents us from fulfilling our obligations, we’ll do our best to accommodate you at a later date. In such cases, we won’t be able to offer a refund, but we’ll work with you to reschedule your booking.

8. Health & Safety

• Medical Treatment: It’s important to have travel insurance. We are not responsible for medical expenses, but if necessary, we will arrange medical assistance. You would be responsible for any related costs.
• Travel Insurance: You must have travel insurance to cover any losses, thefts, or medical expenses during your stay. Salt House Morocco does not cover these costs.

9. Equipment Policy

Please take care of the equipment provided. If any equipment is damaged during your stay, we’ll kindly ask you to cover the costs for repair or replacement before leaving.

We’re not responsible for personal belongings left outside the surf house or in our vehicles, so please ensure your items are safely stored.

10. Transfers

We partner with Surfana Tours SARL to arrange transfers within the Agadir area. Sometimes, transfers may be shared with other guests, which could result in some waiting time. Departure times are typically set 3 hours before your flight time.

Transfers are only included for stays of 7 nights or more, and for trips to/from Salt House Morocco.

11. Privacy Policy

We may take photos and videos during surf sessions and excursions. These could be used on our website or social media platforms (Instagram, Facebook). If you prefer not to be included, just let us know upon arrival, and we’ll respect your wishes.

12. Law & Jurisdiction

This agreement and all related matters shall be governed by and construed in accordance with the laws of the Kingdom of Morocco. Any disputes arising from or related to this agreement, including any issues concerning the interpretation, enforcement, or validity of the terms, shall be subject to the exclusive jurisdiction of the courts of Morocco.

In the event of a legal dispute, the guest agrees to submit to the jurisdiction of the Moroccan courts and acknowledges that any legal proceedings will take place in the appropriate court within Morocco. Both parties waive any objection to the jurisdiction, venue, or convenience of such courts

13. Surf Packages (Coaching, Guiding & Longboard Special)

We are committed to guiding you to the best surf spots and providing surf advice based on the conditions. However, surfing is an inherently risky activity, and you are responsible for your safety at all times. We cannot be held responsible for injuries or accidents that may occur during your surf sessions.

• Surf Guiding: This package does not include formal lessons. You should already be comfortable managing yourself in the water. Our guides will take you to the best surf spots, but you should assess your own skill level before participating.
• Longboard Special: This is reserved for intermediate surfers or above. Coaching is personalized based on your level and objectives. This package may be combined with intermediate/advanced surf guiding.

We reserve the right to adjust the surf schedule based on weather conditions, tides, and other factors to ensure the best experience for you. Please note that departure and waiting times may vary.

14. Surf & Weather Conditions

While we can’t control the weather, we’ll always do our best to ensure you get the most out of your surfing experience. If conditions aren’t suitable for surfing, we may cancel or reschedule the lessons, and our surf coaches will work with you to make up for any missed sessions. We do not offer refunds due to poor weather conditions, but we’ll make every effort to reschedule activities or adjust the program accordingly.

15. Our Responsibilities

We are fully committed to fulfilling all items included in the package as described on each package description page and in the booking terms. We take full responsibility for ensuring that every aspect of the package you booked is provided as promised. Should any part of the package not be provided as outlined, we are dedicated to resolving the issue promptly and ensuring that your experience meets your expectations.

If any issues arise during your stay, we encourage you to communicate directly with us so that we can address them promptly. We are always available to ensure that your stay is as enjoyable and seamless as possible.

16. Complaints & Feedback

Our sole aim to ensure your stay is enjoyable. If you have any concerns or complaints during your stay, please notify our staff immediately so we can address them promptly, we highly welcome feedback after your stay to help us improve our services. If any issues remain unresolved, please contact us within 14 days of your departure for further review.

Please note that in cases where guest concerns or feedback are found to be misleading or based on neglecting the agreed-upon terms and conditions, Salt House Morocco SARL reserves the right to take appropriate action..