Terms & Conditions
Your booking contract is with Salt House Morocco SARL, the person making the booking fully agrees for reading and accepting the following terms and conditions. If a group booking is being made, the person completing the booking must have been given the authority by everyone in the group, only a booking is confirmed and official after receiving the deposit within 48 hours after reception of the invoice, without a reply we have the right to cancel your invoice and therefore take other bookings.
The group leader oversees finalizing the payment for the full cost of the holiday including cancellations and additional charges. Once the payment proof has been provided by the guest, this is when the booking becomes legally valid & official. We reserve the right to refuse bookings without having to give a reason for doing so.
Prices & Payment
We gurantee that all prices advertized are accurate, in Euros and per person per week. Upon making your booking the price of your holiday will not normally be subject to change, however we have the right to adjust prices due to changes in inflation, service charges, special offers or exchange rates.
Once a booking has been officially confirmed, price changes and discounts cannot be applied with the exception of rescheduling offers.
In order to finalize your booking, a deposit of 30% from the amount found in the invoice is requested, transfer fees has to be paid by the guest.
Refunds for cancellations are the following :
- 12 weeks or more from course start date = 70% refund or rescheduling of the holiday.
- 8 weeks before course start date = 50% refund or Rescheduling of the Holiday.
- Less than 4 weeks to course start date = Cancellation & No Refund.
A force majeure event is any event beyond the reasonable control of the Seller, for example, natural disasters, a pandemic, war, political unrest, natural and technical disasters or an act of God. If Salthouse Morocco SARL AU is prevented from carrying out all or any of its obligations under the booking contract by reason of any force majeure event, then Salthouse Morocco SARL AU shall be relieved of its obligations during the period that such an event continues and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the guest cannot visit because of a force majeure, then the booking can be rescheduled to a later date with no extra charges or fees, but no refunds can be given.
Health and Safety
It is the guest’s responsibility to take out medical & travel insurance, Salt House Morocco SARL is not liable for any financial cost that may be acquired due to medical or hospital treatment. The guest gives permission for Salt House Morocco SARL to arrange medical assistance if the guest in unable to do so due to injury. The guest agrees to repay any expenses that is paid on behalf of the guest by Salt House Morocco SARL.
Everyone booking a surf holiday with Salt House Morocco SARL must have full travel insurance. Salt House Morocco has no responsibility over loss, theft or damage to individuals or property during their stay. Guests must acquire their insurance independently
If the equipment is returned by the guest in a damaged condition, then settlement of costs for said item must be paid before departing Salt House Morocco SARL whether it be for fixing or replacing the damaged item.
Salt House Morocco SARL is not liable for any loss or damage of the guest’s personal items outside the Surfhouse vicinity or our vehicles, the guest agrees to accept all responsibility for their possessions.
Salt House Morocco SARL uses an external local company, Surfana Tours SARL . We will arrange transfers for you, if needed in the vicinity of Agadir only. Sometimes we may have to combine guests on transfers which could mean extra waiting time at the airport,bus station or accommodation, please also note that departure times are set for 3 hours prior to your boarding time.
Salt House Morocco SARL shuttle service is only included for a week or more stays & only coming to Salt House Morocco or going from Salt House Morocco.
During surf sessions and excursions Salt House Morocco SARL AU will sometimes take videos and photographs which may be used on the website and on social media platforms e.g., Instagram and Facebook. If you do not wish to be included in such posts then please make it known to Salt House Morocco SARL AU upon arrival.
Law and Jurisdiction
The Contract shall be subject to and interpreted in accordance with Moroccan law and the guest and Salt House Morocco SARL AU hereby irrevocably submit to the exclusive jurisdiction of the Moroccan Courts in all matters arising out of the Contract.
Surf Packages (Coaching, Guiding & Longboard Special)
“Salt House Morocco SARL.” takes responsibility to guide the guests to the best surf spots and informs about the current conditions and forecast. the exercise of any activity is at the guest’s own risk and “Salt House Morocco.” declines all responsibility and cannot take accountability for the safety of the guest, injury or death.
The surf guiding package does not include teaching, every surfer needs to be able to manage themself in the water. the surf guides will take guests to surf spots and recommend where is best to surf. every surfer needs to be aware of their own surf level.
The Longboard special package is strictly reserved to intermediate surfers or above, coaching sessions are conducted by the surf instructor in matters of locations & times, longboard coaching sessions are often joined in conjuncture with the intermediate/advanced surf guiding package. The duration & content of each coaching session will be tailored to the Client’s skill level and objectives.
“Salt House Morocco SARL” holds the right to choose & to decide on the surf schedule depending on the surf seasons, leaving hours may vary and change depending on the forecast, tides and other circumstances happening on that day, furthermore, Salt House Morocco SARL holds no responsibility or accountability over your arrival & departure times in case they overlap with some of the items included in our packages.
“Salt House Morocco SARL” guarantees that the maximum group size for each surf coach is no more than 6 surfers. this guarantees that each student receives adequate & personalized attention and a safe surfing experience. in unique cases, such as last-minute group changes or if a surf coach falls sick, “Salt House Morocco SARL” may allow up to 7 guests to join a surf coaching session with a single surf coach. this decision will be made at the sole discretion of “Salt House Morocco SARL” and is subject to availability and safety considerations.
Surf & Weather
Salt House Morocco SARL is not responsible for poor weather conditions during your stay, we also have the right to cancel surf lessons if weather conditions make it impossible or unsafe to run lessons as planned. Surf Coaches and Surf guides working for Salt House Morocco SARL will have the full right to make decisions about whether the conditions or the surf spots are safe & suitable or not for dispensing lessons & surf sessions and will also do their best to compensate for the the missing lesson back at another time or form during your stay, clients cannot also claim a refund due to poor weather conditions.